Floor & Furnishing Pty Ltd respects your privacy and is committed to protecting your personal information.

Information collected during enquiries and transactions is used to respond to you, prepare quotations, process orders, arrange installation and provide customer service.

We do not sell your personal information. We only disclose it where reasonably necessary to provide our services, operate the website or meet legal obligations.

Information we collect

When you request a quote, contact us or purchase our products and services, we may collect your name, email address, phone number, suburb or service address, project details, measurements, product preferences and correspondence with us.

Our website may also collect limited technical information such as your IP address, browser type, device information, pages visited and cookies used for website operation, security, analytics or advertising measurement.

How we collect information

We usually collect information directly from you through website forms, phone calls, email, social media, in-home consultations, quotations and service delivery. We may also receive information from someone acting with your authority.

How we use information

• To respond to enquiries and arrange free measures and quotes.
• To prepare quotations, supply products, schedule installation and provide support.
• To communicate about your project and maintain business records.
• To operate, secure and improve our website and services.
• To comply with applicable legal and regulatory obligations.

Disclosure and service providers

We may share information with trusted contractors, installers, suppliers, website hosting, email, analytics, payment or professional service providers where reasonably necessary to deliver our services or operate the business. Some providers may store or process information outside Australia. We do not sell your personal information.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep information only for as long as reasonably required for the purposes above, business records and legal obligations.

Access and correction

You may ask to access or correct personal information we hold about you. We may need to verify your identity before responding.

Cookies and advertising

Our website may use cookies and similar technology to remember settings, understand site use and measure advertising performance. You can control cookies through your browser settings. Advertising platforms may provide their own privacy controls.

Questions or complaints

Contact us if you have a privacy question, want to make a request or believe your information has not been handled appropriately. We will review and respond within a reasonable time.

Floor & Furnishing Pty Ltd
Phone: 1300 973 791
Email: Contact our team
Service area: Melbourne, Victoria

Policy updates

We may update this policy when our practices, services or legal obligations change. The latest version will be published on this page.